When you and your family experience a property loss-whether it be due to a sewer backup, flooding, fire or smoke-sometimes the most devastating consequence is the damage to personal belongings, especially those which hold sentimental value. While some items are easily replaceable, many items can be restored via a process called contents cleaning.
What Is Contents Cleaning?
Contents cleaning is a highly sophisticated process in which the certified contents restorer will employ steps to clean, sanitize, and deodorize items damaged as a result of smoke, sewage, mold, or water.
What Exactly Are Contents?
There are two types of contents: soft contents and hard contents. Soft contents consist of clothing, bedding, leather goods, uniforms, and heirloom items. Hard contents include electronics, furniture, antiques and collectibles, sports equipment, and business inventory.
What Is Involved In The Contents Cleaning Process?
There are several steps performed during the restoration process which will be explained below:
- Contents Analysis
- Pack Up
- Pack Back
- Contents Cleaning
- Contents Storing
- Pack Back
Shortly after a property loss, a member of the contents restoration team will examine the items that have been affected to determine which are considered salvageable or un-salvageable. Salvageable items are those that will undergo the restoration process and return to pre-loss condition. Items deemed un-salvageable unfortunately will have sustained too much damage as a result of the loss and can’t be restored. These are the items that will need to be replaced.
The Pack Up process begins with a certified restoration technician photographing the salvageable items. They will then use a sophisticated inventory system called iCAT and add bar-codes to each item (or group of items). These barcodes are electronically scanned into a unique inventory database created for each individual customer. Once all items are photographed and inventoried, the restoration technician will pack up the belongings using protective measures to ensure safety of all items. The packed up items are then transported to our Contents Restoration Facility.
The pack out process occurs once the packed up items have arrived to our Contents Restoration Facility. At this point, the certified restoration technician will prepare the contents for cleaning.
Our facility is equipped with the Esporta Wash System, Odell Electronics Cleaning System, and Fireline Ultrasonic Cleaning System. These sophisticated systems are the newest, most highly advanced, game-changing systems in the industry designed to clean and restore 90% of soft and hard contents.
The Esporta Wash System is the only wet-wash system in the restoration industry that is designed to recover soft contents such as clothing, bedding, uniforms, leather goods and heirloom items. This process is much more sophisticated than traditional machine washing or dry-cleaning. The Esporta Wash System uses hydraulic and mechanical energy to remove soil and contaminants from soft contents. In addition, the environmentally responsible detergents we use have shown a 99% kill rate of all bacteria, mold, and fungi. For more information, visit: https://www.esporta.ca/
The Odell Electronics Cleaning System and Fireline Ultrasonic Cleaning System are used by First General Services’ highly trained contents restoration technicians to restore items categorized as hard contents. These systems clean and deodorize heavy soot, sewer, and mold-damaged hard contents resulting in restoration to pre-loss condition. These items include antiques, collectibles, specialty items, and electronics. We proudly have the ability to clean collectibles that were previously impossible to salvage, restore and return irreplaceable and cherished items, and eliminate expensive replacement costs.
After the salvageable contents have successfully completed the contents cleaning process, the items are then moved into our state of the art warehouse which has a large, temperature controlled area specifically for the storage of personal and business contents. Each individual customer is assigned a vault which receives a unique barcode and is entered into iCAT. The cleaned contents can be stored in the vault until the customer is ready to receive their items.
When the customer is ready to receive their cleaned contents, our technicians will pack back the items, load onto a truck, and deliver to the customer.
The final step of the contents cleaning process is the unpack. Once your belongings have safely arrived to your home, our technicians will unpack the boxes, and once again scan each barcoded item. The inventory list is then reviewed with the customer. This allows the opportunity for our technicians and the customer to inspect each cleaned item together to ensure quality and that all items are properly accounted for.
For additional information, be sure to visit our page: https://firstgeneralservice.com/personal-property-restoration